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Please suggest a solution for this. Hi experts, i want to cancel a problem records through script. Make sure the 'ptask cancel dialog view' view at a minimum contains all mandatory fields required to cancel the problem task.
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Try to solve the problem using any articles matching your issue. Cancel the case if using an article fixes the problem. Select continue, a knowledge article displays:
Problem tickets are marked as active when in a canceled state.
Specifically, this servicenow tutorial for beginners will demonstrate how you can close or resolve a ticket or incident in servicenow from the backend user interface. Currently, there is an oob ui action cancel in the problem form, but it only displays during assess i want to be able to have cancel shown during the new state as. The world works with servicenow. Is it possible to cancel it without adding any scripts from back end?
Hi experts, how to cancel a problem ticket? We would like to show you a description here but the site won’t allow us. Servicenow is an it service management tool in use at the university of minnesota.
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